How do I place an order?
Select your desired product, choose the correct size and quantity, then proceed to checkout. Follow the on-screen steps to confirm your order.
Where can I find product prices?
All product prices are clearly displayed on each product page.
How do I choose the right size?
Each product page includes a detailed size guide. If you are between sizes, we recommend choosing the larger size.
What materials are used in Minayer products?
Material details and care instructions are listed on the individual product pages under the product details section.
Are products always in stock?
Stock availability is updated in real time on the product page. If an item is out of stock, you may see a restock notification option.
What payment methods are available?
Currently, Minayer offers Cash on Delivery (COD). More payment options including card payments and mobile financial services will be introduced soon.
Is Cash on Delivery available?
Yes, Cash on Delivery is available for selected locations. An advance delivery charge may be required during order confirmation.
Will I receive an invoice?
Yes, an invoice is provided after order confirmation and may be sent digitally.
Which delivery partners does Minayer use?
We deliver through trusted courier partners including Steadfast, Sundarban, and Pathao.
How long does delivery take?
Standard delivery time is 3โ5 working days. In some cases, delivery may take longer due to location or operational delays.
When are orders processed?
Orders confirmed before 5:00 PM are processed on the same day. Orders placed after 5:00 PM are processed on the next working day.
Is my product delivered securely?
Yes, all products are securely packed to ensure they arrive in good condition.
Can I cancel or change my order?
Orders can be canceled or modified within 2 hours of placement. Please contact customer support immediately with your order number.
How can I track my order?
You will receive tracking details after order confirmation. You may also contact support with your order number.
What if I receive a damaged or incorrect product?
If your product arrives damaged or incorrect, please contact customer support with your order number and clear photos of the issue.
What is the return policy?
Items may be returned within 30 days of delivery, provided they are unused and in original condition.
How long does a refund take?
Refunds are processed within 5โ7 working days after the returned item is received.
Do I need an account to shop?
An account is recommended for faster checkout and order tracking, but guest checkout may be available.
How can I contact Minayer support?
You can reach our customer support team via email during business hours. We aim to respond within 24 hours.
When is customer support available?
Customer support is available Monday to Friday, from 9:00 AM to 6:00 PM.
Is my personal information safe?
Yes, Minayer uses secure systems to protect customer data. Please review our Privacy Policy for more details.
Are payments secure?
All transactions are handled securely to ensure customer safety.
